Privacy Policy

1. Introduction

BXLENCE Hospitality (“BXLENCE,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bxl.metaventionsai.com, use our services, or interact with us through any channel.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and other contact details you provide when making reservations, inquiries, or joining our membership program.
• Membership Data: Tier status, preferences, booking history, and loyalty program activity.
• Payment Information: Processed securely through third-party payment processors. We do not store credit card numbers on our servers.
• Usage Data: Browser type, IP address, pages visited, time spent on pages, and other analytical data collected through cookies and similar technologies.
• Communications: Records of correspondence when you contact us via email, WhatsApp, phone, or contact forms.

3. How We Use Your Information

• To process reservations, bookings, and membership applications
• To personalize your experience and tailor our services to your preferences
• To communicate with you about events, promotions, and updates (with your consent)
• To improve our website, services, and guest experience
• To comply with legal obligations and protect our rights
• To detect and prevent fraud or unauthorized access

4. Information Sharing

We do not sell your personal information. We may share your data with trusted third parties only in the following circumstances:

• Service Providers: Venue partners, payment processors, and technology providers who assist in delivering our services.
• Legal Requirements: When required by law, subpoena, or other legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: When you explicitly authorize us to share your information.

5. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL), secure hosting infrastructure, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Membership data is retained for the duration of your membership plus 24 months.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information
• Withdraw consent for marketing communications at any time
• Request a copy of the data we hold about you
• Object to or restrict certain processing of your data
• Lodge a complaint with your local data protection authority

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our services after any changes constitutes acceptance of the revised policy.

11. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:

BXLENCE Hospitality
Miami, Florida
Mirandoconsulting@gmail.com
+1 (754) 313-4787